F.A.Q. - AirportTransfersBudapest.com (ATB)
How do I know if my reservation is confirmed?
At the time of booking you will receive an automatic Reservation Request email, which will then be confirmed by ATB in a very short time. For last-minute bookings we try to send your final confirmation within hours, for other bookings in maximum 24 hours.
Transfer bookings are valid only, when confirmed!
In the confirmation of your booking you will receive important travel information, the name and phone number of your driver, so it's advisable to print it out and to carry with you when you travel.
Do you provide transfers only to hotels?
No. You can give any address in Budapest or even outside Budapest.
How do I meet the driver at the airport?
Your driver will be waiting in front of your arrival gate with a sign bearing the name, which was given by you in the booking form.
How long does the journey take from the airport to the center of Budapest?
It usually takes no longer than 40 minutes from Liszt Ferenc (Ferihegy) Airport. This time is only a guide, and it depends upon traffic levels and your destination.
Yes we do. If you request child seats when you book, the driver will carry child seat.
There is no extra charge for the FIRST child seat. Further required child seats costs 5 Euro each. You can check this option in our order form, indicating the age of child(ren).
- Child seat is obligatory in Hungary for children below 135 cm height.
- We can provide child seat only from 15kgs or above!
- We can provide maximum 3 child seats for one transfer.
- In case you need child seat(s), please send your booking at least 48 hours prior to your arrival!
Do I have to SHARE THE VEHICLE with others?
No! The price you pay is per car exclusively for you and your party.
Do I have to tip the driver?
No. Tipping is regarded as a sign of good service here, if you decide not to tip then no-one will think any less of you. All our drivers expect from you is the fare you were quoted and if you decide to tip then I am sure that they will appreciate it.
If I book a car service to pick me up from the airport, do I also have to book a car to take me back to the airport at the end of my stay?
No, you are not obliged in any way to use our service for both parts of your journey. This is entirely your choice, you may leave the departure form blank if you wish. Note: all other parts of the form are required.
What happens if you miss your connection or if the flight is delayed?
We are continuously monitoring the flights which arrive to Budapest, so you don't have to worry about your transfer, our driver will be at the airport, even if your flight is late
In your confirmation you will be be provided with a phone number which you can call at any time in case you miss your flight. If you can't reach us, our driver will be waiting for you at the airport FOR ONE HOUR without charging you with an extra fee.
How do I contact you by phone in emergencies or what if I fail to meet my driver at the arrivals gate?
Once you have made a booking with us, along with your confirmation you will also be given the name and cellphone number of your driver, who is responsible to arrange your transfer. You should always call this cellphone number first.
How many people can fit in one car?
The transfer options are priced according to the number of passengers. A limousine or space wagon is used for 1-4 passengers. If there are more than 4 passengers then we will send one or more minivans which can carry up to 8 persons each. For large groups we can arrange big buses as well, which can carry even 50 passengers too.
The price options take into account the number of passengers and a reasonable amount of luggage - please see question above.
If you feel that you will have an unusually large amount of luggage, please indicate it in the booking form, then we will send a larger vehicle, but note, that it may cost more.
(e.g. boxed bycicle, big suitcases usually used for boat journeys, etc.)
What type of vehicles do you provide for transfers?
Practically we can provide all kinds of vehicles for your needs.
We run a fleet of mainly Ford, VW, Fiat, Mercedes limousines, Mercedes minivans with up to 8-9 seats.
For larger groups we offer midi-size buses (up to 28 seats), or even big coaches with 45 seats.
Transfers are arranged by normal cars (limousins) and minivans, depending on the number of persons. Usually transfers for 1-4 persons will be carried out with spacious cars, like Ford S-Max or similar. For transfers for 5-8 persons we provide one minivan (people carrier).
It is possible, that more vehicles will be used for one transfer. Usually it applies to transfers from 9 to 20 persons. It is important for you to know, that it doesn't effect the price.
For example for 11 persons we will send TWO minivans OR a minivan AND a normal car.
If your party definitely want to travel in ONE vehicle, then please indicate this request in your booking. In this case you can expect a surcharge (usually 10-20%), of which we will send you a quote before the final confirmation.
Once again: the above conditions only apply to transfers for 9-20 persons!
In case of transfers above 20 persons, we will provide midi size buses or big coaches (i.e. only ONE vehicle will be used).
ALL OUR VEHICLES are air-conditioned for the summer, fully equipped for the winter with an extended wheelbase for extra luggage space. Elsewhere the vehicles are of a similar high standard.
We operate ALL our vehicles on a "NON-SMOKING POLICY".
How do I pay for my transfer?
Your transfer fee must be paid in cash (Euro, US Dollar, British Pound or in Hungarian Forints) directly to the driver when you reach your destination. (note: coins accepted only in case of Euro or HUF payments!)
If you book a return transfer as well, you will have to pay for it only on your departure. In other words, you pay for the transfers in two parts.
We can also offer you a possibility to prepay for the transfer (for example if you want to pay the transfer fees for your client). The payment can be done through PayPal. Leave a note if you wish to make prepayment, and we will send you detailed instructions.
Are listed prices effective per person or per car?
The price you see in our price list are effective per car basis (or per route basis if more vehicles are used), and NOT per person.
IMPORTANT! There is a small surcharge (4-7 EUR) to a few parts of the city due to the very long distance. This affects the following areas:
- northern part of the 3rd district (addresses with zip code 103x) NOT the whole district is affected!
- western part of the 2nd district (addresses with zip code 102x) NOT the whole district is affected!
- 4th district (addresses with zip code 104x)
- western part of the 12th district (addresses with zip code 112x) NOT the whole district is affected!
- northern part of the 13th district (addresses with zip code 113x) NOT the whole district is affected!
- 15th district (addresses with zip code 115x)
- 16th district (addresses with zip code 116x)
- 21th district (addresses with zip code 121x)
- 22nd district (addresses with zip code 122x)
Majority of popular accommodations is not affected by this price policy.
You will be notified about the possible surcharge before the final confirmation.
EXPLANATION & EXAMPLES